Computer Technician (CompTIA A+)

Overview

The Computer Technician (CompTIA A+) training offers a standard competency for entry-level service technicians in the computer industry. Earning CompTIA A+ Certification means that an individual possesses the knowledge, skills and customer service skills necessary to be a successful computer service technician offering a nationally-recognized and industry-recognized credential for new entrants into the field. Indeed, CompTIA A+ certification is the most widely-recognized certifications available across the IT industry. 

The CompTIA A+ course will build upon students’ existing user-level knowledge and experience with personal computer software and hardware in order to present fundamental concepts and techniques that technicians will use every day on the job. Upon completing this course, students will gain the essential skills and technical expertise necessary to install, upgrade, configure, troubleshoot, optimize, repair and perform preventative maintenance on basic personal computer hardware and operating systems. The CompTIA A+ course provides students with the basic knowledge and skills necessary for a career in PC support. The course is designed to fully prepare students to sit for and pass the CompTIA A+ 220-801 and 220-802 certification exams. Course topics include installation, configuration, preventative maintenance of PC hardware components, and the basics of networking, security, virtualization, desktop imaging, and deployment. Students will also gain knowledge of diagnostic and troubleshooting processes for various types of technical issues.

 At the conclusion of this program, students will be able to:

• Hardware: Identifying, using, and connecting hardware components, devices, and connectors
• Windows Operating System: Installing and supporting the Windows OS including command line and client support
• Software Troubleshooting: Troubleshooting PC, laptop, and mobile device issues including application security support
• Networking: Understanding types of networks and connections including TCP/IP, WIFI, SOHO
• Hardware and Network Troubleshooting: Troubleshooting device and network issues
• Identifying and protecting against security vulnerabilities for devices and network connections
• Mobile Devices: Installing and configuring laptops and other mobile devices (wearable technology, fitness monitors, etc.) including cloud computing
• Other OS and Technologies: Understanding the Mac OS, Linux, and mobile OS
• Operational Procedures: Following best practices for safety, environmental impacts, communication, and professionalism